Why we exist
Warranty is the promise this industry keeps breaking. We’re here to keep it.
A family buys an RV and trusts that when something fails, it gets fixed without their life going on hold. Wroven exists to make that trust hold, by running warranty the way the people who service these units always wished it ran.
An RV isn’t one product. It’s a rolling assembly of independently warranted parts: the coach, the furnace, the awning, the slide-out, the fridge, the axles, the chassis. A dozen-plus separate warranties ride on a single unit, each with its own portal, its own rules, its own idea of who pays. Warranty was treated like a single transaction. It never was one.
The cost of that gap lands on the people least able to absorb it. Repairs that should take days stretch into months. Customers sit without the thing they bought. Warranty administrators hold the whole tangle together across portal after portal, doing work that software should have taken off their hands years ago. The industry has named this out loud: warranty is its broken promise. Naming it isn’t fixing it.
Wroven exists to fix it. Not to add another tool to the stack, but to own the warranty operation end to end: surface the claims stuck in limbo, file the new ones, and carry each from work order to reimbursement as one thread. The ambition is simple to say and hard to earn. Make a kept warranty the default in an industry where it has become the exception.
Elkhart, Indiana
Built where the industry builds
Manufactured in Elkhart, IN. The RV capital of the world.
So much of what rolls down America’s highways is built within reach of our desks, and so are the makers whose warranties ride along with it. Wroven isn’t claims software adapted to RVs from somewhere far away. It’s built where RVs are built, by people inside the industry, not parachuted in from a coast that has never set foot on a service drive.
That nearness is the product. Wroven encodes how this industry actually moves a claim: who covers what, what each entity demands, how their portals behave, where claims stall, and what it takes to get them unstuck. You can’t learn any of that from the outside looking in.
What we believe
Three things we won’t compromise on
The dealer holds the thread
Manufacturers, component makers, distributors, and warranty companies each see one piece of a claim. Only the dealer’s service department sees the whole unit, the whole customer, the whole repair. The coordination layer belongs on their side of the counter.
Neutral by design
Wroven isn’t owned by a manufacturer, a DMS vendor, or a warranty company. We don’t favor one entity’s claims over another’s. Our only job is getting the dealer’s claims filed, paid, and reconciled.
Agents do the typing, people keep the judgment
Portal data entry is work software should do. Deciding whether to appeal a denial, goodwill a repair, or push back on a shortfall is work people should do. Wroven is built to keep that line exactly where it is.
If this is the warranty operation you wish you had, help us build it.
If you run warranty at an RV dealership and this is the future you want for it, we’d like to show you what we’re building, and have you tell us where it’s wrong.
Wroven is a product of Rvory.