The platform
Your DMS tracks warranty. Wroven works it.
One workflow that rescues the claims stuck in limbo, automates the new ones, and runs each from work order to reimbursement. Start where it pays off first, grow into the whole operation.
What Wroven does
Five capabilities. One thread.
Pick one to see how it works. Each stands on its own, and every one runs on the same claim.
Claim submission
Direct integration where an entity offers one. For the portals that don’t (most of them), browser agents log in, fill the form, attach the documentation, submit, and capture the confirmation number.
- Pre-auths and final claims drafted from the work order, sent on your approval
- Status checked continuously, so the morning portal rounds disappear
- Denials surface with the reason and a recommended next step
Unified workspace
Eight portals and a spreadsheet, replaced by a single view built around the question your team asks all day: what needs to happen next?
- Open claims across every entity, with status and time in stage
- Outstanding receivables by entity, aged and totaled
- Per-claim timeline: every submission, response, and dollar in one thread
DMS dual-write
Work orders, units, and customers flow in. Claim status and notes flow back. Wroven works with the system you already run; it makes it honest. IDS Astra first, Lightspeed next.
- Work orders sync automatically. No double entry
- Claim status writes back so the whole shop sees warranty state
- Read-only on accounting. We never touch your books
Parts routing
Warranty parts come with strings: some entities require manufacturer-direct, some authorize distributors. Wroven learns the rules and shops within them, so nobody reads the fine print twice.
- Sources ranked across manufacturer-direct, NTP-STAG, Meyer, and more
- Price, ETA, in-stock status, and freight on one comparison
- ETA changes update the claim, and the customer promise, when things slip
Reconciliation
Getting paid is its own workflow. Reconciliation matches each reimbursement against what you submitted, flags the gaps, and assembles the appeal before you’ve had to go looking.
- Line-by-line reconciliation of payment against claim
- Shortfalls flagged with the likely reason and a drafted appeal
- A complete audit trail for chargeback defense, built as you work
The full thread
Seven stages. Zero dropped stitches.
Start where it pays off first. The thread extends from there, one stage at a time, until every claim runs the whole way through.
- 01
Intake
Work order syncs from the DMS; unit and history attach automatically
- 02
Diagnosis
Failed components map to their warranty entity and documentation rules
- 03
Pre-auth
Agents draft and submit to each entity; you approve before anything goes out
- 04
Parts
Sources ranked under authorization rules, ordered and tracked to arrival
- 05
Repair
Documentation validated against entity requirements before the unit leaves the bay
- 06
Submission
Complete claim packets filed; status tracked without portal-checking
- 07
Reconciliation
Payments matched, shortfalls appealed, receivables aged across entities
See it on one of your claims, not ours.
The best demo is your most stuck pre-auth. Bring it.